Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Manufacturing Repair Questions about invoices Other issues

Your contact person

Andre-Szelagowski
André Szelagowski

Tel: +49 40 72769 285

André Szelagowski has been working in the elevator industry for 15 years. Since then, he has dedicated himself to sales. One thing has priority: 360-degree support for our customers. According to the motto "nothing ist impossible", André Szelagowski finds the right LUTZ solution for every technical challenge.

+49 40 72769 285

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Your contact person

Marten-Beyer
Marten Bayer

Tel: +49 40 72769 264

An impressive level of technical and commercial expertise makes Mathis Ostkamp the ideal first point of contact within our repair  sales department. Looking back at nearly 30 years of experience, he knows the individual and demanding requirements of our customers like the back of his hand. He is driven by an ambition to offer and implement the best technically and financially viable solution for customers whatever the situation. In the event of a malfunction, please contact our emergency hotline directly at: +49 (0)40 727 69-200.

+49 40 72769 264

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Your contact person

Eva Hillmer
Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm_Service Center
Svenja Grimm

Tel: +49 40 72769 158

As head of the service centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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Competence in the event of a breakdown

We aim to keep downtimes short.

When repairs are necessary, time is a crucial factor. We work efficiently when it comes to fault analysis and are quick to procure spare parts. This enables us to eliminate the problem as fast as possible and guarantee short downtimes.

Repair and overhaul

Expert know-how provides effective solutions.

Constructing a new lift installation comes as standard. Restoring an existing lift installation and updating it to comply with the latest in technical and safety standards is best left to the experts. Our team will develop the ideal solution in terms of economic and technological efficiency on behalf of the building operator. Long years of experience and our own workshops guarantee an optimal result.

In the case of repair work and overhauls, our technicians provide fast on-site assistance. The Lutz team of specialists is prepared for any event – and they are just a phone call away from your lift installation.

Modernisation can be a viable alternative to building an entirely new lift installation. Our expertise should be the basis for your decision.

Spare parts

Reliable replacment of components.

We strive to achieve unique quality using standard components. Our elevators are manufactured based on an open system, meaning that your elevator will never be kept waiting for a rare replacement part. Our logistics service also ensures the provision of spare parts from third party manufacturers in order to guarantee the function of your elevator. 

Professional logistics

When repairs become necessary, time is a crucial factor. We work efficiently when it comes to fault analysis and are quick to procure spare parts so as to ensure a speedy repair. This enables us to eliminate the problem as fast as possible and guarantee short downtimes. Constructing a new lift installation comes as standard. Restoring an existing lift installation and updating it to comply with the latest in technical and safety standards is best left to the experts. Our team will develop the ideal solution in terms of economic and technological efficiency on behalf of the building operator. Long years of experience and our own workshops guarantee an optimal result, if the elevator is repaired properly and serviced regularly. In the event of repair work and overhauls, our service technicians provide fast on-site assistance, keeping the elevator’s downtime to a minimum. Fast procurement of spare parts ensures repair times are kept to a minimum. Thanks to decades of collaborative ventures, we are well acquainted with our international logistics and technology partners and know that they work in a fast and extremely reliable way. We strive to achieve unique quality using standard components. Our elevators are manufactured based on an open system, meaning that an elevator will never be kept waiting for a necessary replacement part. Our logistics service also ensures the provision of spare parts from third-party manufacturers so as to safeguard the operational availability of your lift system.