Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Manufacturing Repair Questions about invoices Other issues

Your contact person

Andre-Szelagowski
André Szelagowski

Tel: +49 40 72769 285

André Szelagowski has been working in the elevator industry for 15 years. Since then, he has dedicated himself to sales. One thing has priority: 360-degree support for our customers. According to the motto "nothing ist impossible", André Szelagowski finds the right LUTZ solution for every technical challenge.

+49 40 72769 285

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Your contact person

Marten-Beyer
Marten Bayer

Tel: +49 40 72769 264

An impressive level of technical and commercial expertise makes Mathis Ostkamp the ideal first point of contact within our repair  sales department. Looking back at nearly 30 years of experience, he knows the individual and demanding requirements of our customers like the back of his hand. He is driven by an ambition to offer and implement the best technically and financially viable solution for customers whatever the situation. In the event of a malfunction, please contact our emergency hotline directly at: +49 (0)40 727 69-200.

+49 40 72769 264

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Your contact person

Eva Hillmer
Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm_Service Center
Svenja Grimm

Tel: +49 40 72769 158

As head of the service centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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Local support for our customers

Round-the-clock access to our service.

To us, service means providing our customers with constant accessibility and continuous operations in the event of a breakdown. The name Lutz Elevators stands for expertise and a devotion to providing our customers and their lift installations with uncompromising service. We want our service standards to be measured against only the best in the business.

Individual maintenance

Expertise available around the clock.

Service means everything to us. The team at our communication and emergency response centre is available around the clock, 365 days a year. This ensures that our technicians have immediate access to all data and can provide the quickest solution in the event of a problem.

LUTZ technicians are among the best in the industry. They know the ins and outs of their installations down to the very last detail and will personally be on site in the event of a fault or breakdown. That saves time and resources and avoids unnecessary frustration.

The service expertise of LUTZ Elevators is not just limited to our own installations. Upon request, our specialists can take on the responsibility of servicing your entire elevator system, regardless of the manufacturer.

Take a moment to explore our comprehensive range of services, which we will gladly adapt to suit the individual needs of each of our customers.

Regular maintenance is a basic precondition for ensuring that an elevator operates reliably and enjoys a long working life. As your service partner, we are always on hand to provide support and assistance.

Always at your service

Service to us means being on call at all times in case of emergencies. LUTZ Service stands for expertise and a devotion to providing our customers and their lift installations with uncompromising service. We want our service standards to be measured against only the best in the business. Service is everything. The team at our communications and emergency response centre is available around the clock, 365 days a year. This ensures that our technicians have immediate access to all data and can provide the quickest solution in the event of a problem. Lutz technicians are among the best in the industry. They know the ins and outs of their installations down to the very last detail and will personally be on site in the event of a fault or breakdown. That saves time and resources and avoids unnecessary frustration. The service expertise of Lutz Elevators is not just limited to our own installations. On request, our specialists will service your entire elevator system, regardless of the manufacturer. Take a moment to explore our comprehensive range of services, which we will gladly adapt to suit the individual needs of each of our customers. Safety-related maintenance and regular servicing come as standard to our accomplished technicians, whether we are dealing with lift installations manufactured by LUTZ Elevators or by third-party manufacturers. Our central warehouses carry a large stock of spare parts for all standard makes and components used in modern elevator technology. As a result, our local service technicians can organise the fastest possible repairs to your damaged installation.