Contact

How can we help you?

LUTZ Elevators is your expert in all aspects of the lift industry. Our range of services encompasses planning, manufacture and assembly of installations in new and existing buildings as well as repair, maintenance, modernisation and restoration. Flexibility and close relations with the customer are always our key concern. Here you can find your personal contact person for your specific request:

Manufacturing Repair Questions about invoices Other issues

Your contact person

Andre-Szelagowski
André Szelagowski

Tel: +49 40 72769 285

André Szelagowski has been working in the elevator industry for 15 years. Since then, he has dedicated himself to sales. One thing has priority: 360-degree support for our customers. According to the motto "nothing ist impossible", André Szelagowski finds the right LUTZ solution for every technical challenge.

+49 40 72769 285

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Your contact person

Marten-Beyer
Marten Bayer

Tel: +49 40 72769 264

An impressive level of technical and commercial expertise makes Mathis Ostkamp the ideal first point of contact within our repair  sales department. Looking back at nearly 30 years of experience, he knows the individual and demanding requirements of our customers like the back of his hand. He is driven by an ambition to offer and implement the best technically and financially viable solution for customers whatever the situation. In the event of a malfunction, please contact our emergency hotline directly at: +49 (0)40 727 69-200.

+49 40 72769 264

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Your contact person

Eva Hillmer
Eva Hillmer

Tel: +49 40 72769 248

Our customers can always count on Eva Hillmer. She was instrumental in setting up the new accounting system at LUTZ Elevators and has spent many years getting to knows the ins and outs of the company and its processes. Thanks to her extensive know-how, she is the primary point of contact for customer’s questions.

+49 40 72769 248

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Your contact person

Svenja Grimm_Service Center
Svenja Grimm

Tel: +49 40 72769 158

As head of the service centre, all that matters to her is the satisfaction of each and every one of the LUTZ customers. She is a bastion of calm, even when things get a little hectic. By taking a proactive approach, she always manages to turn problems into solutions.

+49 40 72769 158

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A genuine partnership

You can rely on our service. Always.

Experience builds confidence in technology. LUTZ technicians are among the most experienced specialists in the industry. We can be present on site – and not just in the event of a fault or an emergency. Our customised service and maintenance packages ensure your lift operates smoothly at all times.

Emergency-Hotline

Lifts are in operation around the clock, which is why our service is also available around the clock. Our emergency service is staffed 24 hours a day, seven days a week and even on public holidays.

+49 40 727 69-200

Information and transparency at all levels

Systematic digitisation accelerates service operations.

Service at LUTZ Elevators means exemplary technical support as well as first-rate and transparent communication with our customers. This is made possible through the consistent implementation of our digitisation strategy, enabling us to keep abreast of the latest advances in communication technology. All data from our decentralised units is collated and evaluated immediately. These processes allow us to make continual improvements to our maintenance intervals and response times. On a day-to-day basis, this provides our customers with complete transparency in terms of processes and underscores their full confidence in man and technology.

Confidence in every situation

We know our customers and their lift installations. We guarantee to provide our customers with relevant updates and to observe maintenance intervals. Our teams, which can be reached around the clock, are trained to cover lifts from all brands of manufacturers. In the event of a breakdown, our expertise in these matters ensures safety and peace of mind.

Elevator service

Service at all location

With ships operating freely on the seven seas, we have geared our marine after sales service to be just as flexible. Our global network enables us to get to virtually any port in the world as rapidly as possible and immediately rectify any malfunctions or breakdowns.

Ship elevator service

Even the best lift system requires proper maintenance and service. We are the experts, and we ensure that your lift remains in flawless technical condition and continues to look impeccable.

Clear communication through digitisation

LUTZ technicians are among the most experienced specialists in the industry. We can be present on site – and not just in the event of a fault or an emergency. Our customised service and maintenance packages ensure your lift operates smoothly at all times. Systematic digitisation accelerates service operations. Service at LUTZ Elevators means exemplary technical support as well as first-rate and transparent communication with our customers. This is made possible through the consistent implementation of our digitisation strategy, enabling us to keep abreast of the latest advances in communication technology. All data from our decentralised units is collated and evaluated immediately. These processes allow us to make continual improvements to our maintenance intervals and response times. On a day-to-day basis, this provides our customers with complete transparency in terms of processes and underscores their full confidence in man and technology. We guarantee to provide customers with relevant updates and to observe maintenance intervals. Our teams, which can be reached around the clock, are trained to cover lifts from all brands or manufacturers. In the event of a breakdown, our expertise in these matters ensures safety and peace of mind. Safety is a key aspect when operating a lift system, which is subject to statutory regulations. For example, employers who provide an elevator for their staff are required by law to carry out a risk assessment. Prior to putting the elevator into operation, the law stipulates that hazards and safety measures are specified through the risk assessment. In the event of deviations from the state of the art or if hazards are identified, three deadlines are set during which measures must be implemented, depending on their classification. The risk assessment is only judged to be legally compliant and complete if these specific safety measures have been undertaken within the correct timeframe and have been signed by the operating authority.   Sole responsibility for the safe operation of a lift installation according to the latest standards in technology lies with the operator – with no right of continuance. The responsibility for the provision of a risk assessment lies with the elevator’s operator. In the absence of a risk assessment or by failing to implement the proper measures, the lift operator is liable. At Lutz Elevators, our experts are regularly tasked with issuing risk assessments, including all inspections and documentation. They are a reliable source of information for all questions concerning the safe and lawful operation of your elevator installation.